FirstMed Values and Beliefs

Company Values & Beliefs

Our purpose firstly is to improve the health and well-being of our patients. By providing access to the best doctors, all under one roof, we are able to give convenience to our busy clients showing that their time is valuable to us as well as their health.

We strive to provide, and continuously improve, the methods for delivering the overall ‘FirstMed experience’ to our patients which is the best medical care with the US-style customer service in a transparent and empathetic environment which will meet, or exceed, expectations.

Our Values

  • Empathy and Caring
  • Honesty and Transparency
  • Consistency
  • Integrity
  • Cultural Sensitivity
  • Education & ongoing training
  • Charity – returning to the community
  • Professionalism

Our beliefs

  • Patients must be treated with empathetic, respect, and caring
  • Our staff should take the time to listen actively to patient issues and clearly explain steps to improving these.
  • We should strive to make the experience with FirstMed as convenient as possible
  • We will do our best to ensure any feedback will be handled and resolved in a timely and fair fashion